The Leadership Flower

When you think about it, EVERY day, ALL day your identity is like a flower. There exists in the way of customer interactions and leadership opportunities the ability to bloom and express your inner beauty and countless moments to WOW people with your uniqueness and in how remarkable your service and relationship building skills are.…

Please Don’t Flunk Refund Math

One of my more difficult tasks as a pharmacy manager for the world’s largest retailer is to play “referee” between a customer and another pharmacist.  However, on this day, the potential learning experience tipped the decision in favor of the customer. I was singing “One Night In Bangkok” as I was walking towards the pharmacy…

The Uphill Climb

A few days ago I posted the story of how after being brought in to help turn around a failing store, I was mired in negativity, and was left totally drained.  I discussed the relative ease of creating a downward spiral as compared to creating upward momentum. Please Click Here To Review “The Downward Spiral”…

What’s YOUR Point?

Sometimes working as a community pharmacist in a busy pharmacy is like being a cross between a bar tender and an assembly line worker.  People need you to say something to them, but the relentless line behind them means you’ve got to be clear and concise. “Did you ever wonder if life is pointless?” Brett…