The COMMUNICATION Superhighway

“The most important thing in communication is to hear what isn’t being said.” Peter Drucker Things were clicking along at the pharmacy just like clockwork when all of a sudden I overheard Julie, one of our clerks, get defensive and try to “clarify her position” with the customer she was waiting on.  I closed my…

Evaluations Should Be Celebrations!

Throughout corporate America there are many different philosophies regarding the proper writing of employee evaluations.  One such philosophy was shared by a supervisor  I had years ago named Thomas.  He had emailed me to meet with him in his office because he wanted to discuss what he believed were my errors in judgement regarding my…