What’s YOUR Point?

Sometimes working as a community pharmacist in a busy pharmacy is like being a cross between a bar tender and an assembly line worker.  People need you to say something to them, but the relentless line behind them means you’ve got to be clear and concise. “Did you ever wonder if life is pointless?” Brett…

Do I REALLY Suck?

“YOU SO SUCK!!” Cindy blurted out at me midway through her shift as a guest pharmacist in my store!  She is the Pharmacy Manager at a neighboring store and was picking up an overtime day covering my partner’s vacation. I couldn’t help but laugh out loud!  “Any particular reason, or do I just suck in…

The COMMUNICATION Superhighway

“The most important thing in communication is to hear what isn’t being said.” Peter Drucker Things were clicking along at the pharmacy just like clockwork when all of a sudden I overheard Julie, one of our clerks, get defensive and try to “clarify her position” with the customer she was waiting on.  I closed my…

CANCER!!

“I have cancer and it doesn’t look good” Fred said to me with his lip quivering as he was standing at my pharmacy’s consultation window.  “For the first time in my life, I don’t know what to do…” he added as his voice just sort of tailed off into nothing. In the 25 years that…