You Just Never Know

I share with you the letter enclosed below not to blow my own horn, but to impress upon you that the concepts found in John David Mann and Bob Burg’s business classic “The Go-Giver” and in Bob Burg’s powerful new best seller “Adversaries Into Allies” (which I finished reading the day before the conversation referenced…

The Uphill Climb

A few days ago I posted the story of how after being brought in to help turn around a failing store, I was mired in negativity, and was left totally drained.  I discussed the relative ease of creating a downward spiral as compared to creating upward momentum. Please Click Here To Review “The Downward Spiral”…

The Downward Spiral

Question:  Do things really go from bad to worse?  Or, when we perceive things as bad, does our attitude make them worse? As a pharmacy manager for a large retail chain, I am sometimes called in to turn things around when one of our stores begins to fail.  Stores can fail for a number of…