Yoga Breaths

What do YOU do when someone questions your character?  Personally, I find this to be among the hardest of life’s challenges.   “YOU’RE LYING!!” she screamed at me at the top of her lungs with all of my employees and at least 10 other customers in the immediate vicinity. (She was upset because she was…

Please Don’t Flunk Refund Math

One of my more difficult tasks as a pharmacy manager for the world’s largest retailer is to play “referee” between a customer and another pharmacist.  However, on this day, the potential learning experience tipped the decision in favor of the customer. I was singing “One Night In Bangkok” as I was walking towards the pharmacy…