The Downward Spiral

Question:  Do things really go from bad to worse?  Or, when we perceive things as bad, does our attitude make them worse? As a pharmacy manager for a large retail chain, I am sometimes called in to turn things around when one of our stores begins to fail.  Stores can fail for a number of…

What’s YOUR Point?

Sometimes working as a community pharmacist in a busy pharmacy is like being a cross between a bar tender and an assembly line worker.  People need you to say something to them, but the relentless line behind them means you’ve got to be clear and concise. “Did you ever wonder if life is pointless?” Brett…

Do I REALLY Suck?

“YOU SO SUCK!!” Cindy blurted out at me midway through her shift as a guest pharmacist in my store!  She is the Pharmacy Manager at a neighboring store and was picking up an overtime day covering my partner’s vacation. I couldn’t help but laugh out loud!  “Any particular reason, or do I just suck in…

The COMMUNICATION Superhighway

“The most important thing in communication is to hear what isn’t being said.” Peter Drucker Things were clicking along at the pharmacy just like clockwork when all of a sudden I overheard Julie, one of our clerks, get defensive and try to “clarify her position” with the customer she was waiting on.  I closed my…